SHIPPING

We Can Ship to All Over the World,
and We PLEK to All NEW Gears for FREE!!

GLIDE has lots of experience exporting from Japan to many countries such as North America, Europe, Oceania and Asian countries so forth. 
Also we have Professional Craftsmen and deal with Global brands Guitars and Basses to Repair and Customize using Plek.
Thus, we are Trusted and Reliable Guitar Shop and please feel free to contact us.

 

Shipping fee from Onagawa, MIYAGI, JAPAN to

United States         15,000JPY
Canada                   15,000JPY
Oceania                    15,000JPY
Asia                          15,000JPY
Europe                     20,000JPY
South America        30,000JPY
Africa                       30,000JPY
Everywhere Else     30,000JPY

Tax Policy
Seller does not charge tax on their sales.

Duty and Import Tax (Important)
Buyer needs to acknowledge that the duty and import tax may be imposed by the custom of its country. Please ask the custom office in the detail.

Delivery time
Our standard service is shipped by EMS (Express Mail Service).
You can order other shipping provider. For reference, the shipping for Europe takes additional 1-2 weeks at their custom clearance especially by EMS.
Once we ship, we email with the tracking number to you as you can track the status of shipping.

Delivery lead time is different between New Product (no stock) and Used/Vintage one (in-stock) as follows.
[New] Approx. 2-3 weeks, as we order to the distributer, Plek it, and ship from our shop. In case the ordered gear is out of stock, we notify you the actual lead time including production time.
[Used/Vintage] Approx. 1-2 weeks, as we ship in-stock gear in 1-2 business days from the order.

Warranty
All gears purchased with GLIDE has 1 year warranty.

Return/Refund Policy
The received product can be returned within 7 days of receipt.
Buyer receives full refund in case the gear shall be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

CITES & Rosewood
If you order contains Rosewood, or any other CITES restricted woods, your shipment might be delayed due to CITES documentation procedure. We can manage it and please ask the detail.